At A Flood of Love ("we," "us," or "our"), your trust matters. This Privacy Policy explains what information we collect when you visit our website, sign up for our emails, or join The Connected Couple Membership Program, and how we use, share, and protect that information.
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our site or services.
1. Information We Collect
Information you give us directly
Contact details — first name, last name, email address, and phone number when you opt in, register, or contact us.
Payment information — billing details processed securely through our third-party payment processor. We do not store full credit card numbers on our servers.
Account information — username, password, and preferences when you create a membership account.
Communications — messages, questions submitted before coaching calls, survey responses, and any content you share inside the membership community.
Information collected automatically
IP address, browser type, device information, and operating system.
Pages visited, time spent, referring URLs, and general usage patterns.
Cookies and similar tracking technologies (see Section 6).
2. How We Use Your Information
We use the information we collect to:
Deliver the programs, coaching calls, replays, worksheets, and materials you've signed up for.
Process payments and manage your subscription.
Send you program updates, coaching call reminders, and relevant educational content.
Respond to questions and provide customer support.
Improve our website, offers, and member experience.
Comply with legal obligations and protect our rights.
3. How We Share Your Information
We do not sell your personal information. We share data only with trusted service providers who help us run our business, including:
Payment processors (to handle subscriptions and transactions securely).
Email and marketing platforms (to deliver communications you've subscribed to).
Hosting and membership platform providers (to deliver the program).
Analytics providers (to understand site performance).
Legal or regulatory authorities, when required by law.
All service providers are required to keep your information confidential and use it only for the purposes we specify.
4. Your Privacy Rights
Depending on where you live, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your information.
Opt out of marketing emails at any time (use the unsubscribe link in any email).
Request a copy of your data in a portable format.
Withdraw consent where we rely on it to process your data.
To exercise any of these rights, email us at the address in the Contact section below.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.
6. Cookies and Tracking
Our site uses cookies and similar technologies to remember your preferences, analyze traffic, and improve your experience. You can control cookies through your browser settings. Disabling cookies may limit some site functionality.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any information.
8. Children's Privacy
Our services are intended for adults 18 and older. We do not knowingly collect information from children under 18. If you believe a child has provided us information, please contact us so we can delete it.
9. Confidentiality Within the Membership
The Connected Couple is a safe, judgment-free space. Members are expected to keep conversations, questions, and shared experiences within the community confidential. While we do our best to maintain that culture, we cannot guarantee the actions of other members and encourage you to share only what you feel comfortable sharing.
10. International Users
If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For significant changes, we will notify you by email or through a notice on our site.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, reach out to us:
A Flood of Love
Email: stephfloodoflove@gmail.com
Website: www.afloodoflove.com